FAQ – Quote Copenhagen

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FAQ · WELCOME IN

Things you might
like to know

Here you’ll find answers about our textiles, your order and delivery. If there’s anything you’re still unsure about, we’re happy to help.

Sari cushions in green and striped patterns on a bench by the window.

Ordering & delivery

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How long does delivery take?

We allow 1 working day for packing. Transit then takes 1–2 working days in Denmark and 3–4 working days in the EU. Total estimated delivery is therefore 2–3 working days in Denmark and 4–5 working days in the EU. Working days are Monday–Friday, excluding public holidays. Contact us for delivery times to the United Kingdom and other countries outside the EU.

How much does shipping cost?

Shipping costs DKK 49 including VAT for orders below DKK 500. Shipping is free from DKK 500. Shipping costs EUR 7 including VAT for orders up to and including EUR 67. Shipping is free for orders above EUR 67. These rates apply to EU countries other than Denmark, plus the United Kingdom, excluding Ireland, Norway and Switzerland. Read more on our page Shipping & delivery.

How will my order be shipped?

We ship with GLS within Denmark and UPS abroad. The delivery options available for your address are shown at checkout.

Products & materials

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What is a sari product?

A sari is a long piece of fabric that Indian women wear draped around the body. In our sari products, pre-loved saris find new life as cushions, throws, bags and more. Small seams, repairs and variations can be part of the textile’s story.

Is every product one of a kind?

Many of our sari products exist as a single piece, but this does not apply to every range. Among our silk cushions, you may sometimes find two with the same pattern. In Vintage Pearl, the print is repeated, while the sari underneath can vary. See the images and description for each product.

Why can Vintage Pearl differ from the photo?

Vintage Pearl is made from white, recycled saris with block printing. The colour and print match the selected variant, but the base fabric may have different seams, stripes and patterns, and vary in thickness. We do not have a photo of every individual piece.

Where can I find the material and size?

On our product listing pages, you can filter by size and colour to find what you’re looking for more easily. Material, dimensions and any cushion filling information are listed with each product. Feel free to write to us if you’re unsure which size or variant to choose.

Returns & help

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How do I return an item?

See our Returns page for instructions, deadlines and access to the returns portal. Please contact us if you need help with the next step.

What should I do if an item is damaged or faulty?

Contact us at info@qbb.dk with your order number, a description and, if possible, photos of the item and packaging. We’ll help you find a solution. Keep the packaging if the parcel was damaged in transit.

How can I contact you?

Write to info@qbb.dk or call +45 6072 1004. You can call Monday–Friday, 10 am–5 pm. We aim to reply to your email within 24 hours.

About Quote

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Who is behind Quote Copenhagen?

Hanne runs Quote Copenhagen day to day and shapes its creative expression through colours, patterns and textiles. Martin helps with the webshop and technical matters in his spare time. Read more about us on our page About Quote.

What makes Quote special?

At Quote, Indian textile traditions meet Nordic interiors. We bring together cushions, throws, bags and other textiles in warm colours and patterns that leave room for your own style.

Hanne holding a textile by the window.

A PERSON AT THE OTHER END

You’re always welcome to ask

Unsure about a size, a colour or something about your order? Write to me and we’ll work it out together.

Warm wishes
Hanne

Write to Hanne+45 6072 1004

QUOTE COPENHAGEN · ROOM TO BE YOURSELF